Refund policy

Returns & Exchanges 

To process a return or exchange, we require you to provide the original receipt. You must pack the items in the original packaging. The product must be in new and unused condition and received in the original packaging. The return must be made within 30 days of delivery. 

A 25% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer’s defect or damage

To process a return, email us at info@TheFurnitureSite.com. Once a return request is authorized by customer service, we will email you a return authorization number. Please note that returns without an authorization number will be refused. You must ship your item back within 30 days to qualify for a refund. We do charge a 25% restocking fee and cost of return shipping. All returns must include original packaging. 

Damages

We do accept items that are defective or damaged and will send a replacement or refund if the product cannot be fixed. For damaged items, please do one of the following:

1. Refuse the item upon delivery and notate on the paperwork that your order was damaged and hand the paperwork back to the driver.

2. Accept the item, and take close-up shots of the defective furniture and email them to us at info@TheFurnitureSite.com. (Just please don’t confuse them with the other furniture shots in your room.) We’ll take a look and determine if we need to send a replacement piece or issue a full refund. All returns must come with complete original packaging regardless of reason for the return. Please note that all shipping-related or product related issues must be claimed within 4 days of receiving your shipment. It must be notated on the delivery paperwork that the items were damaged. Failure to do so could result in an inability to provide full credit

Cancellation Policy

Orders generally may be cancelled prior to production and shipment. Refunds for eligible cancellations will be processed after we confirm with the manufacturer that the order is not in production, and has not been shipped yet. Custom and built-to-order items are not eligible for cancellation once production on order has begun.