Shipping & Delivery Policy

Shipping Policy

We’re proud to provide FREE shipping on most orders shipped within the contiguous United States. If your order does not qualify for free shipping, any associated shipping costs will be listed alongside the pricing details in your cart during checkout. For items shipped outside of the United States, additional freight costs and handling fees will apply, in which case we will use our preferred carriers to guarantee the least possible costs to you. We will contact you by phone or email to discuss and any additional fees. If we’re unable to ship to your location, we’ll contact you by phone or email to give you a quote and make the necessary adjustments to your order. 

Freight Delivery: Large or Oversized Items

Large furniture items are shipped for free. If your item is an “oversize item” it may incur additional shipping fees. Due to shipping constraints, non-standard items such as specific large fixtures might not be eligible for free shipping.  For shipping large furniture and furnishings, we use a freight carrier service. Freight deliveries are typically made Monday through Friday anytime between 8 am and 5 pm, local time in the delivery time zone. For oversize items, there may be an additional fee. We will contact you by phone and/or email to quote any oversize fees.  For residential deliveries, you will be contacted by the freight carrier to set up a delivery appointment. Standard freight shipments are delivered curbside. If you would like to upgrade to white glove delivery service, you will have the option to do so at additional cost at checkout. Some freight deliveries require a signature.  Customers are responsible for inspecting their packages for visible damage before signing for a freight delivery when a signature is required. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. 

For more convenient delivery service, we offer white glove shipping. You can choose white glove service if you prefer at the time of checkout. White glove shipping can be found at the checkout for an additional fee. Our white glove service includes unboxing your items, assembling the items and installing them in he room of your choice.

White Glove Shipping

For a more convenient delivery service, we offer white glove shipping. You can choose white glove service if you prefer at the time of checkout. White glove shipping can be found at the checkout for an additional fee. Our white glove service includes unboxing your items, assembling the items and installing them in the room of your choice. If you check the box at checkout for “white glove delivery,” we will contact you by phone and/or email to quote that service.

Estimated Shipping Times & Tracking Information

At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. We make every effort to display the most current and accurate product availability information. Please be aware, shipping times are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original estimate that was communicated during order confirmation. We will notify you via email in the event that a product's availability date changes. Once the manufacturer ships your item, we will email you the tracking information.